By ordering products through our website, you confirm that you wish to enter into a contract with us for the products you have ordered. We reserve the right to change the prices of products shown on the date and time they were purchased from time to time, for example during a product promotion or if a product is priced incorrectly. If the corrected price of a product is higher than the price stated to you when you order, we will contact you for instructions on the process before accepting your order. Prices do not include any value added tax (i.e. VAT, GST or other similar taxes or duties) applicable under current law. Please note that completing the electronic purchase process or sending our confirmation email does not constitute our acceptance of your order. We will only consider your order acceptable once your order has been delivered and payment in full has been received. You can always view your submitted request and check its current status by visiting our website and clicking on "Login" at the top of the page and then "Track your request" to see what request you have submitted. If we are unable to supply the products you have ordered and are unable to fulfil your order for any reason: for example, because we have discovered an error in the price of the product. If you have already paid for these products, we will refund the full amount to the bank card you used to pay as soon as possible. We will fulfil your order for delivery or collection in countries where we allow the sale of our products. You can choose to have the products shipped to your address or have them placed in one of our stores for you to collect from there: Sending your parcel Parcels are usually shipped within 15 days of receiving payment. They are shipped via UPS with a tracking number and are delivered without a signature. Parcels can also be shipped via UPS Extra delivery and delivery after signature We will do our best to deliver the products to your address or to the respective store on the estimated delivery/delivery date indicated in our email confirming your order. If we cannot promise a delivery/collection day, we will contact you as soon as possible to arrange an alternative delivery to the specified address (if applicable) The order is received within 7 working days of receiving the notification that the order is ready. If the order is not received, we guarantee that if there is no guarantee, please return the product to our warehouse. If you choose to deliver to your address, but no one is present at the specified address at the time of delivery, the delivery company will contact you to arrange an alternative delivery time. With your explicit authorization, the product may be left with a third party (such as a builder or maid) before we deliver the product to the address specified. If the address you specify is not correct, we will be obliged to return or replace the product. Sometimes, your expected needs) are delayed or prevented. In this case we will endeavour to notify you but we will not be liable to you for any delay or failure to deliver.